We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Legato. Please let us know if you have received any defective items by contacting us here: https://legatosounds.com/pages/contact
Legato 1-Year Warranty
Legato offers a 1-year limited manufacturer warranty on a majority of Legato products. Legato products purchased from unauthorized distributors or resellers are not covered by the 1 year warranty. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
The item that eligible for 1 year warranty will follow by conditions below:
- The claimed item must be returned and received by Legato within 30 days, otherwise the item is subjective for charge
- Missing, misuse, water damage (if product is not water resistance), drop and disassemble are not eligible and may not be subject to cover under the Warranty
- Purchased items covered by the 1 year warranty are final, and only eligible to replace or repair
Legato General Defect Warranty
All products below come with a 30-day general warranty
- Legato Arc R72E
- Legato Sport R53E
*All terms and conditions for any and all warranties are subject to change under the sole discretion of Legato ™.
How to Submit a Warranty
Please contact our customer support at email@example.com to obtain the Warranty Claims Form and return the package to:
Legato ™ / Spigen inc - Warranty 9975 Toledo Way, Suite 100 Irvine CA 92618
Include all the information above in your package to ensure prompt processing of your warranty claim.
All shipping costs for sending back your item will be in the responsibility of the item owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Legato ™ . Legato ™ is not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by Legato ™, the product will be inspected (within 7-10 business days of receipt on average, otherwise instructed differently) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Legato ™, under its judgment and discretion, will repair, replace, or recondition the product. Legato ™ will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to Legato ™ will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Legato's legal department for further actions. These counterfeit items will not be returned once in the possession of Legato ™.
Except for the express warranties provided herein, Legato ™. (“Legato”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, Legato will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
Legato ™ reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Legato product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
Legato ™ reserves the right to replace, repair, rebuild, and recondition products at Legato’s sole option. If the product under warranty becomes inactive or no longer in production, Legato reserves the right to replace the inactive product with a similar or better product in accordance to Legato judgment and discretion.
Excluding the express warranty provided, Legato ™, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Legato ™ product, including, but without limitation, device damage, data loss, or personal injury.
***ALL SALE AND PROMOTIONAL ITEMS will not be eligible for returns, exchanges, and/or warranties.